Return Policy

We want you to be completely satisfied with your purchase from Shop Akua. If you're not happy, we're here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

The following items cannot be returned: gift cards, downloadable products, and items marked as final sale.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

If you need to exchange an item for a different size or colour, please contact us and we'll be happy to assist.

How to Return

To initiate a return, please contact us through our Contact page with your order number and reason for return. We will provide you with return instructions.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.